Returns & Exchanges

At DermMicro, we stand behind the quality of our scalp care solutions and offer a 30-day return window for unopened products to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to assist with a seamless exchange or refund process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Ensure the items are in their original, unopened packaging and securely place them in a shipping box along with your printed RMA form.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

4

Receive Your Refund

Once our warehouse inspects the returned products, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing