Frequently Asked Questions
Everything you need to know about our scalp micropigmentation and hair care solutions.
How long does shipping take for DermMicro orders?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Expedited shipping options are available at checkout.
Are your pigments safe for sensitive scalps?
Yes, all DermMicro pigments are formulated with high-quality, medical-grade ingredients designed to be hypoallergenic and safe for all skin types, including sensitive scalps.
What is your return policy?
We offer a 30-day return policy on unopened and unused products. Due to the nature of our cosmetic and hygiene-sensitive items, we cannot accept returns on products that have been opened or used.
Do you offer professional discounts for clinics?
We provide bulk pricing and professional discounts for certified scalp micropigmentation technicians and clinics. Please contact our support team with your credentials to apply for a professional account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Shop Pay and Affirm.
How should I store my pigments to ensure longevity?
For optimal shelf life, store your DermMicro pigments in a cool, dry place away from direct sunlight. Ensure the caps are tightly sealed after each use to prevent oxidation.